This policy explains the position generally applied to parking charges, wallet recharges, and permit transactions processed through VIPS, subject always to property-specific rules and operator approval requirements.
General Refund Rule
Once a parking session has begun, fees are generally non-refundable. This rule reflects the operational nature of permit issuance, space management, enforcement support, and audit logging once the session becomes active.
Users are expected to review the applicable property details, zone details, parking type, dates, times, spot details, rates, and permit notes before confirming payment or finalizing the session.
Limited Exceptions
What is usually not refundable
Request Procedure
Refund requests should be submitted through Contact Us with enough detail for a meaningful review. At minimum, include the confirmation number, date and time of the session, relevant Zone ID or PPO ID, plate number, and a concise explanation of the issue.
Supporting materials such as screenshots, receipts, emails, or operator communications may assist review. Submission of a request does not guarantee that a refund will be approved.
Where a payment provider, property operator, or separate administrative process is involved, response timelines may vary. VIPS may require coordination with the relevant operator before a final decision is issued.
Wallet and Stored Value
Wallet recharges may be subject to separate review depending on whether stored value has already been applied to a parking session, whether the recharge was duplicate, and whether operator or payment logs confirm an error.
Where stored balance has already been consumed by a valid permit or registration, the related portion is generally treated as final in the same way as a direct payment transaction.
